Frequently Asked Questions & Returns
Find answers to common questions and return policies
FAQ & RETURNS
You may return your purchase 30 day’s from purchase date. Customers are responsible to pay for the return shipping charges (unless the item was a shipping mistake on our part).
All clothing must be in new condition, return of clothing that has been washed, worn or has any odors or stains will not be accepted. All tags must be attached and in the original packaging. Returns by mail must include an order number, name and address or they will not be accepted (use the label provided). Shipping fees are non-refundable, unless an item is damaged or defective. Refunds in the way of store credit will be issued within 30 days of receipt of the returned merchandise. Nor Cal Surf Shop is not responsible for lost packages. If for any reason you need to return your clothing, please keep it new, clean and with all tags attached.
If you received an item that is damaged or defective, please email our Customer Service Department immediately at firstname.lastname@example.org. It is important that you contact us before returning the item, so that we can assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges. Please include your order number in the email and a phone number we can contact you on. Please include a detailed description of the damage or defect in your email with photos if possible. If your item arrives damaged please take photos of the damaged package and include them in your email.
We will exchange shoes within 30 day’s from the purchase date. All shoes must be returned in original packing and be in new condition. We recommend you try on your shoes indoors on the carpet. Once the shoes have been worn, we cannot accept returns.
DVD’s can only be returned if they have not been opened and are still in the original packaging.
There are no returns on any assembled skateboards. All skate parts can be returned if they are new and in the original packaging. If you plan on returning any skate products make sure they are new, un-used and they are returned un-opened in the original packaging. Nor Cal Surf Shop does not replace or warranty any skate decks, trucks, bearings, bolts or wheels. If you have any skate products that you feel are unacceptable do to breakage or defects contact the manufacturer directly for replacement warranty or return ability. Nor Cal Surf Shop does not warranty any skate products against breakage or damage of any kind. Nor Cal Surf Shop does not guarantee the exchange or credit for any skate products due to damage such as wheels, kneepads, elbow pads, bearings, bolts, grip tape, hardware, decks, trucks or risers. These items must be sent directly to their manufacturer.
If you have any other products that you believe are defective please send it back along with your original receipt and the return form explaining the defect. Nor Cal Surf Shop will credit you back if the product sent back is defective. Nor Cal Surf Shop covers items for defects for a period of 30 day’s from purchase date. After 30 day’s all items must be sent back to the manufacturer.
*** All orders shipped with free freight discount and returned for refund will be charged the original shipping and handling charges. All returns must have a completely filled out Return and Exchange Form.
All surfboard sales are final. No returns accepted. Surfboards must be looked over by the customer and employee to determine condition at time of purchase.
Sunglass sales are final. No returns are accepted. Sunglasses must be looked over by the customer and employee to determine pristine condition at time of purchase. Any issues with damaged sunglasses, defects, etc. needs to go through the warranty process & is handled directly between the manufacturer and customer. Proof of purchase/receipt is required by the manufacturer for warranty returns. Nor Cal Surf Shop can assist customers with any questions or info to help this process run smooth.
**Additional fees will be charged 15% for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in “sellable” condition).
Please include the packing slip with your return and wrap the package securely. For your protection, we recommend that you use a traceable and insurable form of mail for shipment. Nor Cal Surf Shop is not responsible for any items lost or damaged in transit.
Before returning your item(s), please email Nor Cal Surf Shop at email@example.com and get all relevant information required to move forward with your return. Returns sent to us must be sent with all relevant information and sent to the correct address. Returns must be sent to the attention of the relevant department. This information will be supplied to you in the correspondence following your email to us at our returns department.